contact for uk2.net

how do i contact uk2.net

[topr8]

last year i bought a domain name privately, its all ok and have received the certificate.

but it is about to expire, it was registered through uk2.net but i have no way of contacting them to transfer or renew the name, as i don't have an account login.

there seems to be no way to contact them from their site - plus it is pop up hell!

does anyone know how - sticky me if you do please - thanks.

or can i just request a transfer in another way, trouble is i'm inside the 60 days before renewal period which i believe prevents transfers, is this correct?

[ukgimp]

Two days ago I deleted an old sticky that had been sent to me regarding this. Sorry.

The basic process was to contact uk2 on three consecutive days with a CC to nominet. Then contact nominet saying that they will not respond (they don’t apparently) and get them to do the deed for you.

You may need to look into this a bit more deeply but that was the process that worked.

HTH a bit

[ritch_b]

UK2's lost password FAQ is here [help.uk2.net] and there's a general contact form at [help.uk2.net ] but response time varies incredibly. Last time I checked, they didn't offer telephone support, so the contact form is the only way to go unfortunately.

Out of interest, what type of domain is it?

R.

[CHC]

Nominet now have an online tag change form. Pay £15 via credit card and you can take the tagholder out of the loop completely.

UK2 are a nightmare. They are one of these "virtual" companies that have no telephones and their customer support is non existent.

Simply go to [secure.nic.uk...] and request that Nominet retag your domain to the tag holder of your choice.

[topr8]

update.

the previous tag holder uk2 never did reply to any of my emails but ...

as CHC says, i just went to nominet paid my 15 pounds and changed the tag,
additionally i found that not only could i telephone nominet.uk, but i got through very quickly and found them exceedingly helpful!

>>>Out of interest, what type of domain is it?

it was a .co.uk

[Pricey]

I'v also had probs contacting UK2.net I eventually got through by e-mailing Nominet and ccing UK2.

But if you ever want to go down and visit them , they are based in Docklands. Speak to em face to face :P

[CHC]

Have you actually visited them? I heard they had a couple of rooms in an office block and will refuse any unbooked visitors. Reception will not allow you to simply go up.

[engine]

>i'm inside the 60 days before renewal period which i believe prevents transfers, is this correct?

Not for .co.uk - you're thinking of a .com

[CHC]

Some UK registrars do in fact decline to transfer out UK domains for the first 60 days. This is not a registry imposed feature but an internal credit control issue. Some registrars do this to lessen the risk of a credit card chargeback because it become a lot harder to do after 60 days.

Nominet now will override a registrar's hold on a domain and transfer without their consent for a £15 fee. As most UK domain registars now charge less than £15 to register a .co.uk it is not worth even the most hardened credit card moaner's while to get their domain free with this technique because the Nominet retag fee is usually more than registration fee.