Basket Shopper Information

How much to remeber/fill in?

[graywolf]

Say you place an item in your basket and start a checkout session. For whatever reason you abandon the session.

You then come back would it be better to fill in as much information as we were able to capture from your last session (excluding credit card information), or make you start from scratch. Does time frame matter? Would you expect to see it if you came back in 2 hours but not in 2 days?

This is all assuming you didn't save a shopper profile.

[mivox]

I don't expect any of it to be saved, unless I fill out a shopper profile... though if I go back within the hour, and I find my shopping cart and address info waiting for me when I return, I just chalk it up to cookies. No big deal either way.

Now, if I went back any longer than the next day and my info was still waiting for me in cookie-land, I think I'd be quite peeved, but I really don't know since I have my browser set to delete all but a selected few cookies everytime I shut it down... ;)

Even when I do save a "registration" with the site, I'd just as soon they give me the option NOT to have my CC info saved.

[khuntley]

graywolf,
In the ecom industry it is considered a standard for sessions to expire after an hour or so. This is largely due to security concerns and surfer expectations.

Kevin

[ecommerce man]

I'd say the session could expire sooner than that. Some big name electrical sites expire after 5 minutes of inactivity.

Ian