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In the mail order biz, they would be considered a lower end package, but so would most systems targeted at below 500 - 1000 orders per day. I would expect them to be very strong on the back-end fulfillment, list management, etc. side of things. No idea how well they do with web integration. If you actually go through a demo or purchase the product, by all means post here and let us know what you think!
We could not get the UPS to work on our system. They did not tell us up front, but the executable that supported the new UPS integration wasn't available for about two weeks after we bought the package. So we had to wait for them to release the new executable. Which did not work after they did release it. Support was working on the problem, but we were nearing the end of our 30 day money back guarantee. We had no choice but to send the package back. I felt that was our only leverage as a customer. Since you pay everything up front, you have no recourse if something breaks once your 30 days are up. It appears as though they have the corner on the market for this type of software.
A few other comments. The back-end database was built with FoxPro. I suppose it's stable, but wouldn't be my first choice.
They push SiteLink (their e-commerce piece) I wasn't too impressed with the demo sites they had out their. Plus it ran on NT and I would rather stick with Linux for our web server.
The order taking screens looked very good. Probably minimal training if you have a bunch of agents taking calls.
Back to the drawing board...
Just get a custom-built job. I would imagine with the IT market in its current state you can get hold of some very competent developers at knock-down prices. It'll probably still cost a shade more than a packaged solution, but if you get exactly what you need, thats usually worth the premium in the long term
I think that is the path we are going to go down. LinkPoint will sell us the COM object so the credit card end will be ok. UPS requires that you ship 30 packages a day with them before they will hand over their code. So until we reach that we'll have to work with the WorldShip software.
I've already contacted a developer to help me work on it. The one big factor of course was that MOM was supposed to save me time. I didn't see that happening.
I think they've since put us on a new server. Things seem to be ok now. Miva is in general slow from what I've seen. I have it on the list to review The Exchange Project sometime next year after we get the order fulfillment piece finished. If you like PHP, Exchange Project looks pretty nice.