Forum Moderators: buckworks
I feel that this makes no sense as I do not see the difference in telephone or a secure form for taking orders. I can get a secure hosting for £85 per annum or less and just put transactions though manually but the banks are saying no.
This is annoying as I have already bought shopping cart software that is easy to link up with secure hosting.
Has anyone had any trouble with this in the UK or can anyone shed any light on this matter?
Thx - Jim
banks have always had separate rules for internet trading - you need an internet trading ID, which you may or may not get. with the increase in online fraud (and the increase in online sales), it's been getting harder and harder to get an internet trading ID.
now visa have introduced verified by visa and mastercard will be introducing something similar. this increases security by having a direct connection to visa and requiring the purchaser to type in a pin number. i hoping for the day when it'll be illegal to take card numbers etc by SSL to process through PDQ machines manually.
the reason visa etc will still allow telephone orders to go through but not internet orders is that a lot of the fraud is done over the internet, not by telephone. fact is, you simply won't get many indonesians or nigerians phoning up to place large and unusual orders.
Why?
This just makes it harder for the small business - as long as all precuations are taken to help prevent fraud.
1. Code10 checks
2. Not shipping outside of country where business is based
3. Treating larger unusual orders with care
4. Shipping ONLY to registered credit card owners address
5. Use an "early warning" type system whereby any failed code10 check gets posted to all registered merchants.
I have clients that have been following this and have NEVER had a chargeback. It really is in the merchants hands.
Maybe the banks should do more to actually help business owners and set guidelines down for any internet transaction - make it essential that merchants use code10.
At the end of the day it is the merchant who is at risk NOT visa or mastercard - they do very little to help business owners combat fraud as they still get their %
I know there are other ways to process internet orders but why should we be forced spend extra £ when we already rent PDQ machines.
IMHO you more at risk using paypal than processing orders using the method above as you do not get to see the customers credit card details to be able to code10 check - I assume worldpay works in much the same way as paypal whereby you just have a cash account.
Have you tried speaking to your bank about EPDQ or EPDQ Lite?
We have just upgraded to EPDQ lite it is a lot better than using the PDQ machine. It allows you to custom set your security levels.
I highly recommend it :)
http:// ** www.epdq.co.uk/epdq_lite/index.htm
have a look!
Funny you should say that curlykarl, I have just been talking to a third bank regarding setting this up.
You do rent this as a seperate service - so the PDQ would be apx £20 p/m and EPDQ light is £20 p/m totalling £40 per month rental plus apx 3% for each visa/mastercard transaction - this does of course depend on the turnover.
It seems a lot more e-com friendly that the other banks systems so I am thinking long and hard about this one.
Thx for your info
Pleasure :)
