Credit Card Fraud

Stolen US Cards With Address Match

[Boston Princess]

I am a US merchant who does ship outside the USA but with scrutiny.

At first this charge seemed all right. A Texas bill to and a Texas ship to address. Yet I felt that maybe it was a duck. I learned it indeed walked and talked like a duck. Amazingly, the credit card and address matched.

Being Saturday, there is no one live at Capital One, the issuing bank. The phone numbers there are worthless anyhow. Via electronic phone confirmed with issuing bank. Next Day Express shipment ($350) to non-billing address. E-mail bounced to "card owner." Phoned two telephone numbers (ordered by and shipped to) and reached answering machines. Reached the primary # today and it was not robert anthony.

Friday a similar situation only the card was declined, probably already hit the limit. I called NOVA and a "fraud" number they gave me. A waste of time.

Any suggestions? Are others having the same problems? Am using Authorize.net with address and zipcode matches required but it apparently is not enough. Maybe if the email bounces, that should mean an automatic void. What else can I do that won't take too much time? (I refunded the funds today.)

Thanks.

[gsx]

Be careful with AVS. It is easy to get a different address to match if you know how the system works and what the cardholders real address is. But I am not going to publish or tell anyone how to do this.

[Crazy_Fool]

have you checked the customer details on infobel.com? you can do reverse telephone number searches there too. you might find the shipping address is a freight forwarding company and the order will be shipped straight out to indonesia or africa or eastern europe. or maybe it's a collection point where someone will pick it up later and leave no trace .....

[msr986]

We also do a CVV2 number verification. No match, no sale.

At one time we stopped shipping to alternate shipping addresses. We would only ship to the credit card billing address.

Now if we suspect a problem with an alternate shipping address, we send a verification letter to the billing address, which the cardholder must sign and return before we release the shipment. This takes extra time, but we explain that at the point of sale.

This has helped dramatically.