Replacing defective item for int'l customer.

[sun818]

I have a concern about customs. Does the buyer have to pay customs duty on the replacement item I send? It doesn't seem fair if the buyer has to pay customs again on a replacement item. How do I handle this?

[jdMorgan]

sun818,

I had to send a watch to Switzerland years ago for repair. As I recall, there was some way to indicate that the item was being returned for repair, and no customs fee was due.

You could contact the customs services of the two countries in question and inquire as to how to proceed.

Jim

[pmac]

Your customs declaration form should have a spot to indicate that the item is a replacement part and that no money was paid by the customer.

[pmac]

JD beat me to it. :)

[sun818]

Customs CN22 form lets you mark the item as a:

Gift

Merchandise

Commercial Sample

I'm only working with USPS Customs so perhaps FedEx or UPS is different. Hmmm...