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I entered my CC details and clicked "checkout" and suddenly got a new window from a new site asking for my pin number. It smelled like a phishing attempt, and since I was on my friends MS pc I thought he had a worm or virus and backed out completely... and very worried at that since I already eneterd my CC#.
Finally, I put two and two together today and found out that it was not a virus on my friends pc, it was something that 2co added to their "service".
Can someone verifiy this, as I could not find anything on the forums about it? I don't know when this started, but sales are GONE and it's the busiest time of the year for this sector.
Not sure if it was me being a muppet, or a browser problem (Safari) or what, but the error messages were confusing and I gave up.
Signed up a week later when I had to get something and it worked ok, but I'd never want to put customers through it unless fraud was a major problem (it isn't for us).
"Could it be Verified by Visa / Mastercard Securecode?"
Yes, I believe is but I've not seen this before and have made purchases through 2co not long ago. I'm almost positive that the implementation of this coincides with our sales plummeting.
Anyone know exactly when 2co implemented this?
Thanks for feedback!
They probably do no understand why they are being asked for this type of information unfortunately
The new window was encrypted(according to Firefox) but the new site was a jumbled subdomain coupled with a nonsense domain and the title was "Third Fifth Bank".
We are absolutely working on a real merchant account now to put an end to the third party processor problems/limitations.
Thanks again everyone.
Do i just have to e-mail them?
I'm not sure if its affected sales or not. There definately hasn't been a noticable drop in abandanment at that stage of the checkout, but if turning it off gets you just one more customer, it's got to be worth doing.
I was at a meeting last week where there were Visa and Mastercard representatives present, and they said that they had "Done loads to publicise this" or such words.
Which is clearly rubbish.
No doubt they will work harder once fraud rises. It's likely to become compulsory at some point in time, just like Chip N Pin is doing, and actually it's better in the long term for consumers because it will be less fraud prone. However, until they make more effort to publicise it, I agree that there's a big disadvantage for mercahnts using it.