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What even weirder is that most of the time, our "receipt" email gets through, but the email from our affiliate(the one that the customer really needs) doesn't.
I mean we're used to saying that if they don't see the email in their regular inbox check the junk mail folder, but it seems that they're not even making into there either, and no bounced email messages back either.
It's causing real problems at the moment with customers thinking we are ignoring them. (I wish they would phone when this happens!)
It also could be that we are sending a simple text email while some of our affiliates send either an html or a much larger-than-usual email.