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His argument is that the PayPal logo and the fact that you have to leave the website to go to PayPal's checkout page makes your website look chessy, less serious and less professional.
But the question is... Do customers really care?
I'm talking about average customers here. Based on my limited observation, most customers can't care less whether they have to pay on PayPal website or on yours. As long as they can place the order and make payment easily, they are happy campers.
In addition, the PayPal logo actually offers trust and familiarity to new online visitors.
Does anyone agree with me? Any statistics on this?
The reason I'm asking this is because I'm building a site that uses PayPal (the regular version, not the Pro) as the payment method. I know I could sign up for the Pro version, but at this early stage I want to launch the site as soon as possible with minimum complexity, cost and time requirement possible.
I think if you're just starting out and want to test the waters than standard Paypal will work just fine. Just be sure to customize beyond the default Paypal options. If you're just starting out, a standalone credit card processing system can be daunting, and the additional expense of the monthly gateway fees, and hefty transaction fee can eat into your shoestring budget. But if you're very concerned about taking Paypal-only payments and how that might affect your sales then the best route would be to offer multiple payment options. Your fixed monthly expenses will be somewhat higher but you won't have to worry about sales losses.
I no longer do web development consulting but back "in the day" I was continually dismayed at how insecure customer credit card data was in databases and so on.
[snip] Please keep business offers back in Sticky, even if they are in make in fun [/snip]
[edited by: minnapple at 2:14 am (utc) on Mar. 30, 2006]
The key is to absorb the anecdotal evidence and judge how best to apply it to your own offering. Perhaps the smartest approach would be to streamline your business with Paypal and then later develop - when appropriate - additional multiple payment options. So while you're spinning up you're not paying the monthly merchant processing fees and underutilizing your merchant account.
A year or so ago paypal changed their systems so people don't have to sign up to buy and thats really dropped the number of "paypal resistant" customers I have to deal with.
The people who complain about paypal seem to be basing their aversion on historical problems they had in the past rather than anything that is on my site now. Still I don't mind if they want to use other payment methods, thats fine. It seems that once someone's had a problem with paypal they refuse to use it ever again.