Authorize.Net Help

How to refund a settled payment

[iloveu]

Hi, I am a new user of Authorize.Net payment gateway. Is there any guy having idea how to refund a settled payment? I found the refund function in "Virtual Terminal", but it requires credit card number and expiration date input. Since we use SIM only at present, we send customers to pay @ Authorize.Net and we don't store customers' credit card information. How can I refund without customers' full credit card number?

[Corey Bryant]

I would recommend calling them. They are open every day except Christmas and New Year's it seems.

On other virtual terminals, you usually just need the transaction or order ID

-Corey

[G_Smitty]

Normally you have to have the original credit card information; however you might try looking up the transaction in your history. even though the whole credit card number is not listed you may be able to enter what is listed in the report. For example x x x x x x0425 as it is listed in your history report. Please let me know if it works.

[wsmeyer]

Logon at Authorizenet.com

Go to MERCHANT LOGIN

Go to SEARCH AND DOWNLOAD

Find relevant transaction and view transaction detaail

Open new browser window/tab

Go to VIRTUAL TERMINAL in new window

Check REFUND A CREDIT CARD

Copy and past TRANSACTION ID and CARD NUMBER (card number in #*$!x1234 format exactly as in transaction detail)

Enter in an expiration date later than today

Enter in refund amount and you're done.

I had to call them to figure out the expiration date, they don't use it but the web form won't let you continue without it.

William.

[jkemd]

Enter in an expiration date later than today

That's great to know! I had been calling whoever needed a refund to get the card's exp number...

[iloveu]

wsmeyer, you just provide me great information. Thank you very much. One more thing, I used my card to make a try (in live mode), then I voided the payment when it was not settled yet. Both me and company got the payment verification email, but neither me nor company received the payment void email. If I refund the settled payment based on your way above, do you think my company and customer will get the payment cancellation email or not?

[wsmeyer]

I've never had to void a transaction, and we send our own emails to customers so I'm not much help there. When you do a credit transaction though, as the merchant you get an email that looks just like a sale email except for this section:

========= ORDER INFORMATION =========
Invoice : text entered in invoice field
Description : Text entered in description field
Amount : 26.85 (USD)
Payment Method : Visa
Type : Credit

============== RESULTS ==============
Response : This transaction has been approved.
Authorization Code :
Transaction ID : 105585####
Address Verification : AVS Not Applicable

We fill in the Invoice # and description, we have the emails sent to a special address that we use to parse out that data and send an email to our customer directly.

William.