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Forum Moderators: buckworks
He called and left a message claiming his "friend" had come up with this email addy and that he wanted to place the order. He called back again later, and then called the next day wanting to get a catalog (must have been prevented from ordering by the ip address ban). I always recognized his caller id so didn't talk to him. Don't want his business.
I am just wondering if others have had customers do things like this and if so how did you react? Just cancel the order? Ignore it? I know I over-reacted, but what should I have done?