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PayPal did not say whether the US transaction was from a confirmed address. Previously, the customer from Spain attempted to pay directly by CC 5 times using two different credit cards.
All three e-mail addresses were strange and from free mail accounts.
Can you suggest what we should do in these cases. Should I ask them to verify their accounts or just refund them and ask them to pay by CC where we can get more information from CVS and AVS checks?
You can't take the money and run in the event of a chargeback. That is unless you want to close your PayPal account permanently but this is dishonest...
When I started out, I once shipped out a high value item under similarly "suspicious" circumstances. It turned out to be a dud the next day after the original card holder complained. Paypal wouldn't cover it, but fortunately the timing was such that I was able to get HK Post/TNT to send the item back to me even after it had shipped. I 'only' lost the HK$300 or so in shipping fees...
I really think you should go to your Paypal account, Profile and consider changing Payment Receiving Preferences--for example Block payments from U.S. users who do not provide a Confirmed Address, Block Payments from users who Have non-U.S. PayPal accounts, Block payments sent to me in a currency I do not hold (there are Yes, No, Ask Me options)
The order from the US did include high risk items
The order from Spain did not have high risk items but the customer tried unsuccessfully 5 times to pay with credit cards
The order from Mexico did not have high risk items
ashder, CA 92111
and the phone number is usually in the same area as the zip code BUT when you google it, it usually leads to an result not consistant with the person buying.
**DONT take the money and run, all of these transactions were reversed once the chargeback was put in place. In one case it took about 8 weeks before the reversal**
Leave the money where it is until you hear from Paypal. That is what we did and good thing, since they all charged back and we didn't have to worry about getting funds into paypal to cover anything like that.
Good thread, it's important to check on these things if you can.