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As a vendor, I think I am better off not shipping to Alaska and Hawaii, because:
1. I advertise a low cost fixed shipping rate that works for the lower 48.
2. Exceptions cost me more time than I want to deal with.
3. If I ever get a return due to warranty issue, I'm scr*wed. It will cost me $30 to get the product back here.
Do you folks have the same issues?
Is there any law that says I have to ship there no matter what?
Is it bad business to refuse business?
I did a search before I posted but I didn't see this subject addressed recently.
"At th-s time, delivery is limited to street addresses in the 48 cont-guous st-tes. You will see the actual arr-val date in ch-ckout after you choose a sh-pping address."
This huge retailer in the USA says the above about large items, so I guess I don't have to ship to Alaska and Hawaii if it is not profitable.
So, as a shoppers viewpoint, it's not bad business to not ship to Hawaii. Plenty of people do it. It is mildly irritating to me, and you of course lose a sale, just please, make it OBVIOUS you don't before we fill in our contact details. That makes me mad.
Someone who wanted to MAKE some money could cater to Alaska and Hawaii and get lots of repeat buyers.
Yes, I agree, and I have been thinking about that this morning. I did a search on "Alaska Widgets" and there wasn't alot available. This was my first Alaskan order!
make it OBVIOUS you don't before we fill in our contact details. That makes me mad.
Well, I just shipped the guy in Alsaka his goodies, because I did not make that message clear, although it was in the fine print. Thanks for the first hand view point.
The USPS flat-rate boxes work very well for shipments to AK and HI, as well as Puerto Rico.
Thanks for the tip Jwol. I need to research that one further with regard to Alaska and Hawaii.
No, seriously ... I think that doing a little bit of both might work. Increase shipping a tad for everyone to help pay for AK/HI. Then, if that's not sufficient (or on heavier orders) add a smaller amount to make up for the difference.
Might be more than a few per cent, it is expensive to ship more than a couple pounds to those states. Be careful, some parts of AK are extremely remote.
We get lots of orders from HI and AK, people who live there are used to paying extra for shipping, so dont be afraid to cover your costs.
No, there is no law forcing you to ship everywhere.