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Have you considered migrating everything to an online ecommerce type setup?
The first thing you probably want to do is make a list of all the tasks that you want to automate. For example...
1) Inventory Management
2) Online Shopping
3) Order management
4) Shipping -- partial shipments, tracking,
5) Basic customer service
There are dozens of good packages available for free or at very reasonable costs which can be used with little or no custom programming...
What I was hoping to do is have a secure online database into which I could import Virtual Cart and Paypal data, as well as entering customer phone orders. Then the tasks of keeping track of orders fulfilled (or not), questions pending and inter-employee communications could be centralized. The routine "which unit did he prefer?" or "was he also getting the accessory widget?" or "what was the tracking number and how was it sent? answers could be all in one place. With Shiprite we have to key in recipient info., (and there's really not that many customers), but due to the specialized nature of our products there seems to be a LOT of questions and discussions which get bewildering. I've also considered a .mac subscription, where I could put my Filemaker file and then access it remotely.
Thanks again for the response.