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How do you avoid customer spamtraps?

Emails to customers not being received.

     
10:38 am on Feb 5, 2006 (gmt 0)

10+ Year Member



We have had so many communications problems (why won't people use the phone?!) because of email not reaching customers web-based email addresses and probs with A*L addresses, we have now started up a help desk so at least people can view replies to them on the interweb thingy.
Now customers are telling me that the emails from the help desk are ending up in their spam traps!

Could someone offer a list of words which might trip such a filter please?

12:26 pm on Feb 5, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



More likely you are on a list the services/ISP uses such as [spamcop.net...] or similar service. Run your IP from the domain/mailserver and see.
1:11 pm on Feb 5, 2006 (gmt 0)

10+ Year Member



Thanks. We don't appear to be listed there.
2:50 pm on Feb 5, 2006 (gmt 0)

WebmasterWorld Senior Member essex_boy is a WebmasterWorld Top Contributor of All Time 10+ Year Member



Have you ontacted AOL and asked if they have a white list?
8:43 pm on Feb 5, 2006 (gmt 0)

10+ Year Member



How are you sending Emails? A lot of time, problems arise from sending mails from scripts (PHP, ASP etc) with wrong (or default) settings in crucial fields like "sender" and "from"

Try sending yourself an Email and examine the headers to make sure they all contain appropriate data.

If you are using your own SMTP server, it could be due to certain settings within that, too.

10:36 am on Feb 6, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



SPF (sender policy records) .. research that term.

Sorry .. don't have much time, but will respond in detail if you need more help.

[postmaster.aol.com...]

12:32 pm on Feb 6, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Also - the first thing is to make sure your mail server has reverse DNS set up. Otherwise the consumer might not receive it.

It could also be your email content (too many "spam" words).

We are white-listed with AOL, have an SPF record and reverse DNS set-up. This has helped us quite a bit with most consumers. You also might put up something on the confirmation page that says if you do not receive an email within XX amount of time, to please contact you. This way you can possibly send the email from another email account or simply reply which sometimes works

-Corey

4:34 pm on Feb 6, 2006 (gmt 0)

10+ Year Member



I believe something that is very important with aol is the feedback loop. Make sure you have this set up to monitor complaints.
 

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