Email ticketing software.any recommendations?

Looking for a great ticketing software.

[IcedOutGear]

I am looking for a great email ticketing software that has the following abilities:

Reporting capabilities(ie. who answered, how many,etc)
Templates (premade for FAQs)
Language translator (if possible)

Any help would be greatly appreciated.

Thanks,

Tim

[Silke]

Hi Tim,

check out Kayako I think it's a very nice system.

Best
Silke

[edited by: lorax at 2:07 pm (utc) on Jan. 19, 2006]
[edit reason] No URLs please [/edit]

[and1c]

inverseflow has an excellent php helpdek...
Thats the one I use and its great for the price.

[derekwong28]

I have been recommended kayako as well. I wonder how this will work in an e-commerce operation, as opposed to those providing a service such as webhosting?

[Corey Bryant]

Not too sure what language you are looking for but you might check out smartertools

-Corey