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Email ticketing software.any recommendations?

Looking for a great ticketing software.

     
12:54 am on Jan 13, 2006 (gmt 0)

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I am looking for a great email ticketing software that has the following abilities:

Reporting capabilities(ie. who answered, how many,etc)
Templates (premade for FAQs)
Language translator (if possible)

Any help would be greatly appreciated.

Thanks,

Tim

10:15 am on Jan 19, 2006 (gmt 0)

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Hi Tim,

check out Kayako I think it's a very nice system.

Best
Silke

[edited by: lorax at 2:07 pm (utc) on Jan. 19, 2006]
[edit reason] No URLs please [/edit]

10:32 am on Jan 19, 2006 (gmt 0)

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inverseflow has an excellent php helpdek...
Thats the one I use and its great for the price.
12:13 pm on Jan 19, 2006 (gmt 0)

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I have been recommended kayako as well. I wonder how this will work in an e-commerce operation, as opposed to those providing a service such as webhosting?
3:56 pm on Jan 19, 2006 (gmt 0)

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Not too sure what language you are looking for but you might check out smartertools

-Corey