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In other words, she makes excuses (typical of people who have no ethics) to justify her slimmy behavior and to make herself feel better.
I think the responsability should be with those who own mail servers.
There are several organizations that blacklist open relays and spamming ISPs and such. Spamcop, Spamhaus, Maps, dnsrbl all come to mind. These work exceptionally well because they basically say, if your server is the source of spam we will blacklist EVERYTHING from your server. Period.
Of course the marketers don't like this much, but hey, the internet is NOT about marketing, much as they would like to believe it. The internet is about communication and information and perhaps entertainment. Selling and marketing falls way down on the list of what hte people want to use the internet for.
Don't want your server to be blacklisted? Don't tolerate spamming, don't leave it set up as an open relay and don't spam. Period.