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Forum Moderators: buckworks
We have issued a credit 2 months ago to a customer, verfied with our merchant provider that the credit was done, seen that it was deducted from our deposit, verified the correct card numbers on the slip, told the customer the company name for the credit and the exact amount, transaction and posting date, told her to search a week either way, etc.
But her bank (credit card company) has said that the credit was never been processed.
I have never seen this in six years of processing 10's of thousands of credit card transactions.
Can credit card transactions (charges or credits) get lost, or is this person trying to scam me.
Sorry to say, mostly Americans act that way. I have never had a rude customer from the U.K., they seem to listen to what you have to say. Some Americans immediately tell you to do something, otherwise they will threaten to
- contact BBB
- take legal action
- hunt you down and make your life miserable
- a mix of the above.
Who made them king of the universe anyway? I prefer to do something when they ask it to me in a friendly way.
Once I gave her this number, we never heard from her again, so i Guess she somehow overlooked it.
(i'm in the UK btw, so it could be different over there)
Follow up with your MAP and the electronic payment gateway. Ask for a supervisor and maybe even talk to Level 2 or Level 3 support. Get a ticket opened on this and have them track everything down.
Get a name at the issuing bank to also speak with and give them the ticket number. This way, a chargeback will not be issued to you