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Does anyone here have any particularly good or bad experiences with any merchant account providers who take international merchants?
I'm also specially looking for opinions on;
Appreciate your help. Thanks!
I got information from 1st american cardservice... they have excellent rates, but they have a bad BBB rating (which takes some doing to get) so they are off the list.
After I got signed up, we signed up for International transactions. So far, so good.
If you plan on doing International credit card transactions, you need to be well educated the pitfalls and problems. The rules for VISA in the US is different for each country. You can get nailed by chargebacks very easily. Then you have the evil fraudsters from countries like Indonesia, Romania, etc.
I would strong suggest that you join merchant911.org. They can help you keep updated with the latest scams.
I would also suggest that you go to "Manual" mode of credit card processing, versus, "On-Line" processing.
Merchant-Accounts.ca are brokers, very helpful people but a few steps down the big ladder.
We now stick to a merchant account broker who specialises in Adult/Risque stuff, and this guy always delivers (naturally he gets a cut from the providers, and apart from a small admin fee we pay him nothing else)
Out of a lot of companies, Paysytems are very reliable and pay on time.
Planet-Payment: Good systems, but seem to be having management issues. Sent me 2 disconnection notices in December stating that they cannot continue with my account due to re-organisation. Currently, they require you to enter into a seperate agreement with Pago or DAS, depending on where you are located. They can only do North America & European companies. I found the whole thing very unstable. Also, their fraud is poor, so expect many chargebacks due to fraud. Currently has $41,000 stuck with them.
2checkout:The best part about them is that you can be up and running in 10 mins. flat. They also have v. good fraud protection. The downside is their very poor backend, their unreliable servers and complete lack of personalization in interaction with their company(you are forvever delaing with customers service reps., who have no standards on when they will reply; anywhere between 2hrs. to 1 week for an issue!). Their backend is a nightmare, and sometimes they make huge mistakes like auto-capturing cards that are authorize only, thus setting you up for massive chargebacks!
Asia-Debit: Excellent system and fraud protection. Also v. competitive rates. Main problem with them is that they take 2-3 months over the application process, so be prepared to wait. They service ALL cards.
PaySystems: The one with the most promise but the least delivery! They will move quickly to sign you up, provide you with excellent rates; make your mouth water with a excellent back-end...but but but but, will just not work. They are forever plagued with technical problems. My technical team tried for 35 days to intergrate their system with ours and was unsuccessful. And let me tell you, I have a great tech. team here. PS' procedure is extremely complicated requiring a custom install of software and certificate on your servers, and then getting your I.Ps. registered with them. But on top of all that it just dosen't work! During the testing we would try their virtual terminal, and that too would give bugs. Every other day they put up notices saying they had a DOS attack, or their servers will be down for 6 hrs, or 7 hrs. etc. etc. Just not possible to work with them.
It is a general consensus amongst international merchants that the biggest risk factor in business online is the payment gateway. It appears that Visa/Master are playing spoilsport to the online industry by making it very difficult to payment gateways to provide services to merchants outside their own region. It is so sad to see the financial services sector, with the best paid employees, behaving like this.
I guess they have to manage their risks somehow.
I am told that this limit ois only applicable on new accounts and can be reviewed after a couple of months.
The setup fee of 495.00 is not too much but could be cheaper. It is probably the sales person's commission which is fair enough, they too have to pay their bills :)
[edited by: engine at 5:50 pm (utc) on Mar. 3, 2003]
[edit reason] No specifics, thanks [/edit]
After it happened twice to me, I quickly got out from them. Am now dealing with the chargebacks!
Don't use them unless you have no-one else left.