Forum Moderators: buckworks
Most of the postings I've read are with people who start with Paypal and then later augment or replace that with a merchant account...
As well as old grannys using teh web for the first time.
Im sure there are others who'd disagree.
PP added about 5% to our sales, we still kept losing Amex clients anyhow.
We just signed up today for Amex because they are aggressively wooing the market - we received a 2.95% discount with a 0.12 per transaction charge... we couldn't resist.
Delighted and wonderfully happy with worldpay for 4/5 years ..but they dont take AMEX ...got hit with a bolt of lighting in summer and i noticed/remebere\d that paypal accept amex and might somehow create a few extra sales if we could say we took it.
So set it up ...(ceveat here .. paypal to test your need to set up the SANDBOX testing facilty and that takes TIME .)
Gave customers option of paying with paypal in checkout and had first order within 20 mins . Now actively advertise in site we happy to take paypal or you can pay by worldpay .
Ok that seemed great , but now with months passed I can reflect with time .
1)I could not say their has been increase in orders, however it has been a tough six months overall.
2)I would say that accepting paypal in general decreases average spend... I ** think ** people have a tendancy to work to what cash they have in paypal account.
3) i **** KNOW **** that accepting paypal increases customer returns from less than 1% worldpay customers to 15% YES 15% of monthly gross checkout value
yes thats what i have been mulling over in particular ... WHY ... this trend has been going on now for 5 months . i only spotted this a few weeks ago when accountant was in and we had figures out . A high refund rate for paypal customers only last month made me look back ove last few months then i got intrigued and looked back to when we started accepting paypal in summer
Almost consistently every month since the summer we have been issuing 15% refunds of the total months sales back to cusotmers . IE if we took $1000 of sales one month , $150 would be refunded back that month for cusotmer returns . With Worldpay its less than 1%
intrguing , very intriguing
tried to identify WHY but not put my finger on it yet ..might be somehting to do with paypal cusitmers being largly EBAY customers and they are maybe happier maybe more confidetn in dealing with sending goods ..either back or to their own customers
Might start this one in its on thread eh
ANyway bottom line ... i think we will be dumpoing it after Xmas , seems liek a lot of negs to it and not any RECOGNISABLE positives
PAUL
I don't know its a statistical anomality, but if someone complains, its ussally a paypal customer.
If it keeps up, we will drop the paypal service.
Our first PP order came in the next day - and quickly went to about 25 - 30% of our sales. Can't positively say if the sales went up due to adding PayPal. (We have been experiencing a steady increase in sales before and since.) I know I wouldn't get rid of it now though!
And I am neither an old granney new to the net or a pain in the neck - tthough I suppose the latter is not for me to say.
Once I get my online store open, I will offer PayPal. However, reading the above posts, I will keep an eye out for high returns of goods from PP customers. If that becomes the case for me, then I will have to consider dropping PP.
I am not familiar with WorldPay, though have heard of it. I have accounts with PP, Stormpay, INTGold, and e-gold (which I rarely use at all). However, I haven't found a cart which supports the latter three for the most part.
I guess I'm adding PP due to the fact that I'm afraid I will lose potential sales from the millions of PP users.
Decisions, decisions
Delighted and wonderfully happy with worldpay for 4/5 years ..but they dont take AMEX ...
you can take amex through worldpay - you need to call amex on 0800 339911 and set up an account with them
likewise diners club - check their website
I have noticed no difference in order size or return rates with PayPal customers versus Visa/MC.
Cannot say whether PayPal has increased our sales though - we have offered it alongside credit cards since we opened.
I will be using x-cart shopping cart.
Is there a way within x-cart, or an outside program, to separate and see/track which form of payment is being used most often?
I'll be opening an ecommerce site for the first time, so I'm gleeming a lot of info *wink*
I'll ask my webmaster neighbor on how to do that once I'm in a position to do so. I figured there must be a way since it's something most (if not all) biz owners would want to know about.
