Customer Support Software

Recommendations?

[mangotude]

Hi,

I'm looking to go from email based customer service to 'ticket' based - to get customers going to the support, giving them a knowledgebase to look at first, and then enter a ticket with required info - e.g. order number etc. Don't need much more than that, so its a relatively basic setup.

So far the most suitable I've seen is PerlDesk - any other options to recommend?

[powerchuter]

i like kayako, we have used it for 6 months without complaint

[etechsupport]

If you're looking for free software cerebrus is pretty good with one email license.However Kayako is the best for paid service.

[wayzel]

another vote for Cerberus here...very stable and feature-rich. Not very pretty, and a little daunting at first, but it will speed up your response times and accuracy and leave your own email inbox open to business development and other non-support related issues.

[sun818]

Look at HelpSpot. 2Checkout is using DeskPro. I like their interface.

[mangotude]

Thanks for all the feedback. I'm going to go initially with Kayako - I like the customer interface, seems relatively easy to configure, and being able to receive texts is a great option, as it will stop the constant email checking currently in place.