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Whose at fault here and what can we do in a situation like this?
Thanks, we'll contact UPS and see if we can file a claim.
I've also had customers call 2 months after the order shipped claiming they never recieved it only to find out that it was delivered to Mr. "insert your clever place here" and when the customer checks...sure enough, there it is having sat there (sometimes in the weather) for 2 months.
The customer refused to accept the signature belong to him. Royal mail's records shows they tried to deliver twice without sucess, then the customer collected the good. The signatory print the right name of the customer.
Royal Mail refused to make any compensation saying they are not required to verify a signature.
The customer is threatening to hire a lawyer. What can we do?