"Agree to Terms" checkbox at Checkout

Is there a standard format, look and feel?

[videobeat]

Hi,

I've been hit with a rash of chargebacks. I have a return policy listed on my site, but the credit card companies tell me that's no good. To avoid chargebacks I need to have an "I Agree" checkbox on the Checkout page.

Q: Is there an Industry Standard or Best Practice for the look, feel and functionality for this type of thing?

Thanks

[lorax]

While there are plenty of ways to implement this sort of thing the ideal situation is that the user must take some action before they can check out. The checkbox is one such method. I've also seen carts with a simple statement/link that basically says "by clicking submit you agree you have read our shipping and returns policies...." or some such.

[shazer7]

I believe it all depends on what you sell.

When I first launched my ecommerce business, the shopping cart that I was using and still using had an option that would require the customer to check Agree to Terms on check out, so I tried it.

My store was new and a lot of customers were not completing the checkout (which is normal in this business), I installed an additional script to track the customer’s checkout steps.

What I found, was that most of the customers forgot to check the box that said Agree to Terms, which cause an error that said please check Agree to Terms and they were taken back to the checkout page.
Some customer did not read the message then tried to check again then just left the site, while others did not try again and just left and there were some that read the error message and followed the instructions. I sell in a very competitive market; I ended up removing the option at checkout.

If the stuff that you’re selling is readily available on line, most customers are not going to put up with problems at checkout. If you in a niche market customers mite be more willing.