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What are the posting methods used to prevent the buyer saying he never received the goods.
Some of the items will be very cheap, so should i just use a stamp, or someone like parcel force?
Also what can happen if the customer said he never received it, do I have to send another item if i have no signature?
2. You can offer several delivery methods: insured/reliable, but more expensive, and not insured/not reliable, refusing responsibility.
Just a matter of your strategy.
We've found that using anything other than non-guaranteed postal services would cost us more than to just accept the occasional mis-shipment loss.
As it is, around our package loss rate is around one in a thousand. Of those, we're able to help customers track down about half (e.g. local postoffice still has it, boyfriend picked it up and forgot it, its still in the mailbox). For the remainder we just ship replacements. In the very rare case that I feel like the customer is trying to pull a fast one, I'll send the replacement via a signature release mechanism.
Over £30, you need to find a courier or send it Special Delivery (Recorded delivery is little benefit here as that only gives you £30 insurance, but does get a signature on delivery).
When someone claims to not receive goods, it's one of two things: They either didn't receive it or the did and they're ripping you off for a second item. Either way, the chances of this customer coming back to you are slim to none. If you it's a legitimate claim and you send a second item, they customer is still likely to be miffed that "you" lost the first one and only consider you 50% reliable. If it's a fake claim, most con artists aren't going to be stupid enough to try the same thing again, unless you're a really big store and they think their name or address won't stand out the next time around.
It's an "icky" situation, for sure. UK law doesn't seem to make it any better for you sellers over there!
Never really posted anything expensive before so I dont know all the possibilities.
Im just worried there may be too many crooks out there claiming they never received the goods when they did, to try and scam another.