Forum Moderators: buckworks
It appears as of July 1 any customer dispute gets charged back to us without notifying us as they have done in the past. Now we don't do a whole lot of credit card processing like others-- more like 60 times each month as our dollar volume is quite high.
Being in business for 13 months now we had our first charge back this week. It's kind of a long story with the customer getting the BBB invloved. We tried to resolve it and attempted a credit to the customer account but he refused to sign a "waiver" indicating he is satisfied and gives us permission to credit his account.
So the customer who wasted the BBB time and ours goes to the CC company, gets it taken care of and we're charged back. Incidentally the charge back stems from not receivng some items that his wife actually signed for. Website policy or not-- it doesn't seem to be working and I'm beginning to think it could cause problems if the merchant provider continues this policy.
Anybody familiar with such policies or have any ideas?
Thanks:)
Thanks for the response. Frankly I'm not concerned about this one incidence as the customer has been extremely difficult to deal with. Considering the way he has acted with his malicous and defamatory emails I'd rather put it behind me. The incident did prove helpful in one regard as I did have to tighten up policies. Fortunately it was only a small $80.00 loss.
With further research it looks to be a new Fifth Third Bank policy. And we thought our problems were behind us after leaving Bank of America.
