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Best Ecommerce backend management solution

CRM, inventory, dashboard, sync with QB, etc.

5:24 pm on Sep 22, 2005 (gmt 0)

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I have a growing Internet-only based business and I'm looking for a software solution that will tie all the different aspects of our company together and share information.

I need something that will integrate and share information with a PHP-based ecommerce website (osCommerce), Quickbooks and UPS Wordlship. I'd also like software that can track email and contacts with customers(trouble ticket system), allow phone orders, track and manage inventory and purchases, and give me real time information like ROI, profits for the day, profit on each order, products that are not selling well, monthly sales stats, etc.

I also have Omniture SiteCatalyst running on our site.

There must be some software application out there that will tie all of this togehter and give me the information I need! Please help.

I've looked into: Volusion (may have to get a site with their software, which I don't need), NetSuite, Fishbowl Inventory.

5:51 pm on Sept 22, 2005 (gmt 0)

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You can take a look at Stoneedge. It does most if not all of what you are looking for. I have been using it for 3 years and have nothing but good things to say about it.


9:31 pm on Sept 24, 2005 (gmt 0)

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Ace - I've been there. However, we took the custom route:

QB: Integrated custom shop-cart with QuickBooks and QuickBooks Enterprise via Intuit's published API. You can find this (free API) on the intuit developer site.
Requires you register first.)

UPS: Integrated shopping-cart order table to UPS Worldship. (again free API on UPS Developer site. Requires you register first.

Built Self Service Order Status system with LOGIN:
-Customer self service order status inquiry, with secure login
-UPS tracking info link to UPS servers
-Chronologic history for each order
-Closed loop email function enabling Customers and Customer Service individuals to communicate and show this chronilogically by email sender/receiver.

The end result was that the site tripled sales without adding people, so the ROI was good.

Hope this helps

[edited by: lorax at 4:53 pm (utc) on Sep. 25, 2005]
[edit reason] Removed URL [/edit]

4:11 pm on Sept 25, 2005 (gmt 0)

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I have been using Stonedge with Quickbooks and so far so good. What Stonedge lacks in reports Quickbooks seems to cover.
12:53 am on Sept 26, 2005 (gmt 0)

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Maybe salesforce.com?
3:36 am on Sept 26, 2005 (gmt 0)

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I can probably help you. Sicky me for info.