Forum Moderators: buckworks
It is really easy to find bad comments about any company on the internet as people find it easier to complain on open discussion forums than to praise a company for doing a good job. There is not one company in the world that has a 100% satisfaction figure.
The thing is, the 10 people who have had a problem with a site - well they are going to complain. And the 10 that have not had a problem, basically things are running smoothly, so nothing needs to be done about it.
You will always find more people that like to complain rather than give someone a compliment. It is human nature. We tend to forget the past 45 days of no problems but remember that 46th day that took time out of our day to handle some issues.
-Corey