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Fedex Ground Canada
Fedex Home Delivery
Fedex Express International
Depending on your volume, they give an excellent incentive package. As for technology, they have falen a little behind but help with 3rd party software. Unlike UPS, Fedex will take care of damage claim and lost packages. They have a dedicated team for solve most issues along with the local reps whom are quite empowered.
We have had nothing but issues getting UPS to do anything let alone give give us respect. They claim all damaged and lost packages are our fault.
Granted, we have probably had a better experience with Fedex than most but we are not complaining.
We haven't had much experience w/ FedEx. Their overnight department & Ground are very different (as far as I know, FedEx Ground delivery is franchised out or outsourced). Before we moved to a new city, FedEx Ground was horrible - the shipments never came on time. Now, it's actually decent.
DHL is good for overseas destinations, especially Asia. We use it to ship some time-sensitive stuff there. They're making a very concerted effort as a viable option in addition to UPS & FedEx. For a while, we considered them but their Ground service was spotty (probably growing pains). It's supposed to be much better now. DHL is more likely to offer you discounts to win your business.
Don't forget to consider postal - priority mail is fast & cheap. It's also quite reliable for most deliveries.
I'm sure others have had better responses from DHL, and worse from UPS. If you don't run into the technical problems with FedEx, they may be fine too. You may just want to get a feel for your local reps and the discounts they can give you.
I have used Airborne (now DHL) since 2001. I originally used Airborne because their rates were super cheap and ground packages would get to destinations across the U.S. quickly - I heard it was because they used air for everything in the beginning. The company has gone through a lot with the integration from Airborne to now DHL. The company had major problems with pickups - this has been solved for us. The rates are as good as UPS/Fedex for Ground but not as good for air. The technology is getting better every day. I just wish it was better - there is no way for us to see if a package was delivered on time or not unless a customer tells us - UPS claims we will know with them using their system and they say they will beat their price on air.
We use their standard service for delivery to UK, ireland and Europe and get some MAJOR discount off tariff. Around 65% up to 30kg. We don't ship *that* much either, so we are quite happy. The rep for our area returns calls and is happy to do a deal so long as your shipping levels have gone up since the last time he checked.
Their UPS online shipping is AWESOME! Get a daily pick up and just print out their shipping labels online - stick them in a pouch - off u go. BOSH!
about a year ago I ordered a fancy top of the line computer online and also a nice 19' flat screen from another popular online store
i ordered from two places cuz neither had exactly what i wanted of each
both were shipped by Fedex
I got the computer right away but the big-expensive-realtively-small-package-lightweight flatscreen disappeared at the Memphis hub
they could track it to Memphis, but didn't know what happened to it then
Course they wait 20 days (I think it was) on big ticket items in hopes they will surface before paying you. I figure stuff like that happens, so i order the same item again ... you guessed it ... they tracked it to Memphis again and it vanished into thin air.
So I wait another 20 days, get my refund and go to BestBuy and pick out a suitable model.
I'd buy another computer online but not a monitor :)