Forum Moderators: buckworks
I have a site which offers a specific service - and as such they can only be obtained from a very small number of places, and only one is really convenient. Their payment provider is worldpay.
I've had (literally) hundreds of transaction go through with no problem, but all of a sudden they've been 'declined'
I had one Wednesday night declined. Then I was able to process three orders Thursday, before then being declined again.
Initially it was with a credit card, but tried also with a debit card, and was much the same situation.
[nb - the cards were from the same bank]
I've contacted my bank and they've said that my credit is fine etc - but the request they were receiving had the wrong information, and so were rejected.
I went back to Vendor/Worldpay and tried to complete an order again - same thing.
Went back to my Bank - they said there must be an transmission error.
I contacted Worldpay - am still waiting for resolution - but they have said that my orders (same card, same details - done through roboform) having been AVS matched for all the previous transactioned went to 'not supported' and so were declined. Its a UK card.
They're looking into it, but at the moment, i've no idea how to proceed. I've now tried a third card (a personal debit card) and that processed a couple before declining.
Was wondering what your opinion might be where the chink in the line is...I was wondering if it could be the acquiring banks fault - but since there's at least three points here and two are saying its not their mistake and I don't know what the acquiring bank is, i'm not sure how to proceed.
I initially thought it was maybe a temporary 'glitch' in the system somewhere. But this started Wednesday evening and is still causing difficulties now on Friday morning...which is causing chaos.
Any advice greatly appreciated.
So now it's a question of trying to convince the bank that there's a problem. Does anyone have any idea who to talk to? I know it's probably too optomistic - but a real contact would be fantastic - but even the correct department would be a help - i'm just bouncing up against the same arguments all the time here.
The bank is Barclays.
when something like this happens, big companies like worldpay will get dozens of similar enquiries - that's a real sign that something really is wrong - they will then report it and follow it up with the banks / telecoms companies, even though it's not their fault - they just want shoppers to pay through their systems so they will do something about it if things go wrong
Sorry for the delay in responding - I thought I had email notification for this thread, so I had believed no one had responded.
Incidentally, what you suggested RailMan was exactly what happened.
Best regards,
James
