Welcome to WebmasterWorld Guest from 126.96.36.199
Forum Moderators: buckworks
I also find that packing takes more time than printing the label. You can improve your packing process if everything is within hand's reach and your feet does not have to move nor your body have to twist when packing.
Our order management system integrates with UPS worldship and the barcode. We scan the barcode into worldship, which pulls in all customer information and then we print the label. Before we were scanning the barcode we would enter the order number manually and occassionally send items to the wrong customer due to typelexia, etc.
As far as actually streamlining the packing, we do the shipping in pairs. One person pulls all the product off the shelf and a second packs it. It is the fastest method for us.
This has cut our time by almost 2/3. Next I want to implement a barcode on our order invoice so you can just scan it and UPS worldship will automatically pull up the order info. Is that easy to do? Is UPS already set up to do it? Right now we enter the order ID # and the info pops up.
We are averaging about 10-12 mins per order per person right now. This involves downloading order, printing labels and packing. Have any of you timed your order processing time before?
Even *with* a fulfillment company doing your shipping, you still have to get them the info.. A site that I did some work for in the winter was spending half a day each day to do their orders (labels, printing, packaging etc). I developed some components to tie their site's back-end to Canada Post (their shipper) so they just had to select the orders, and print the labels. Without having to manually type in the orders, automatically generating the packing slip, and generating her manifests etc, she was able to get her orders done in an hour.
With the extra time, they started really advertising a lot more. Within a couple months, they needed a fulfillment company. So, I had to develop a couple more components to allow them to dynamically generate a CSV file so they can send it over to the fulfilment house each morning. Their orders are triple what they were doing when it took them half a day, and their total processing time with the fulfilment house, and my components, is less than 10 minutes.
Again, they are growing still... The fulfilment house is now even suggesting I develop an area where they can go in themselves and pull orders to package. They might add a night shift, so they want to grab orders at night instead of waiting for morning when everyone rushes to post their fulfilment files.
I guess the point is, order fulfillment can *really* tie you up if you arent constantly trying to improve it.