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Next to the 'email' field was a notice saying they would refuse to process an order if a 'free' email address was entered, e.g. Hotmail, Yahoo, Lycos et al.
As I use the free Tiscali web mail, they refused to process my order. I then had to give them my pop3 email address which I tend to give out sparingly to avoid spam.
There must be millions of people who use free email addresses who are now being discriminated against! What if I didn't HAVE a pop3 address?
There must be millions of people who use free email addresses who are now being discriminated against!
It's not discrimination, it's protection, and for the very same reasons you didn't want to use your "real" email address. Where do you think most of the spam comes from? And all the scammers, thieves, hackers - do you think they'll use an email address that can be traced to a real computer?
Many message boards and other services also won't acceppt anything @yahoo.com, hotmail.com, etc., for the very same reasons.
A private service is a privilege, and discrimination based on such things is totally up to the company. Discrimination can be a good thing. I discriminate against spammers, ad farms, spyware creators, virus writers, etc. And I do so openly. Therefor my discriminations would necessitate the use of disallowing ‘free’ emails for my user's accounts, would it not? Furthermore if I were to do such, I would be charged with discriminating against you, the innocent user? I suggest thinking, before you question targets, or motives here.
At *least* half of my customers use AOL, Yahoo, MSN, and other free email services. I'd have to be really convinced that fraud would drop as a result of the change. Furthermore, fraud would have to drop MUCH more than sales would drop. Since most ecommerce ventures with sane anti-fraud measures already in place suffer only minimal losses from fraud, pretty much any drop in sales would negate the positives.
Personally, I sell tangible products. I have anti-fraud measures in place, but limiting specific domain names is not one of them.
I understand it is a matter of online security. But enforcing such security will create a huge barrier, and ALOT of trouble, for your potential buyer. Most of us know that conversion rate can be greatly affected by simple things such as where you place your add to cart button, what color it is, how clear it is...etc. Keep in mind that most who buy on the net can live WITHOUT your product/service. If you put a slight barrier between them and your transaction, they will very likely and happily purchase from your competitors who make the transaction a little easier.
However, I think anyone that rejects them just because they come from a free mail service is stoopid. If I came across a site that said what the original poster's said, I would move on, even though we have "not free" email addresses.
A lot of people simply do not want to give out their "real" address to companies.