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They do not have a merchant account at present time. As I understand it, if they obtain a merchant account in Australia, they cannot accept payment outside of Australia. Either that or we are not able to use our credit cards to purchase from an Australian online merchant.
Essentially they are an Australian merchant requiring a US merchant account, but they are not able to obtain this as they do not have a physical location in the US.
At present time they are using PayPal, which seems to deter shoppers.
If anyone could point me in the direction of some reading or resources, greatly appreciated!
You do not require an existing bank account or incorporation provided you have
1 - at least 2 years financials
2 - at least 6 months processing statements
3 - ALL the Australian shareholders will provide passport ID and follow the KYC requirements
Also - with the US-Australian free trade agreements now im place the attractions of doing this are even better than before, so do investigate further before giving up.