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We do have a surprising number of customers that want to order over the phone.
Anyone have any idea of the fees that are typically associated with this? Any recommendations on companies to work with? I don't expect to have dozens of phone orders a day - so I need someone small to work with.
How does it work? Does the phone rep typically just enter the order on our web site anyway?
Any suggestions or personal experiences you can share?
I'd think an answering machine and a concerted effort to *promptly* return calls would be a better investment. And of course you'll want a toll-free number for the customer calls.