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Forum Moderators: buckworks
Here is the problem. When the Information is redirected to the authorizenet site the browser pops up a window with a security alert. Here is a URL to the captured pop up window:
This alert scares customers away. How can I prevent this from occuring?
Usually that message means that your browser isn't aware of the issuing authority for the certificate. Way back when, there only used to be a few companies that issued SSL certificates (VeriSign and Thawte, for example). IE and Netscape shipped with knowledge of these companies, so whenever they came across a certificate from one of them, they knew it was okay.
Over time, more companies have started issuing certificates, however. Older versions of the browsers aren't aware that these companies exist, so they pop up a message like you've shown us asking the user if they should proceed.
Newer versions of the browsers ship with knowledge of these companies, so they don't have a problem.
You're right, it does tend to scare off buyers. Hence, these certificates are usually cheaper than the ones you can get from Thawte or VeriSign. That's the wrinkle -- do you pay more, and keep everyone happy, or pay less, and run the risk of scaring away business.
I hope this helps.
[edited by: TallTroll at 4:32 pm (utc) on July 9, 2002]
It sounds like there is no solution for this problem?
I have taled with Authorizenet, but they are not helpful at all.
That's one unfortunate problem with the web -- you can't force your visitors to drag themselves into the 21st century. Our site still gets hits from people running Netscape 2.x. That browser is probably about 6 - 7 years old.
At somepoint, however, you need to draw a line in the sand and say "you're either moving forward, or being left behind."
Ultimately, having more than 2 certificate authorities is good for all of us -- the competition lowers the prices. If the user community keeps relatively current on their software (within 2 - 3 versions of current), you don't have a problem. It's the people who don't know better, or worse yet, the zealots who won't upgrade because they shouldn't have to that make life tough.
Here's my suggestion to solve your problem:
Short of that, you're looking at some expensive and time consuming alternatives.
Hmmm, that is a good idea. Right now I have a message that everyone sees alerting folks to the potential problem.....although I don't think anyone reads it. I can change it so that only old browser see the message.
I wonder if there is a way to know how many customers are actually seeing the pop up security alert?
You can use that info to warn only customers who don't meet that requirement.