Wrong address - Customer refuses to respond

[Habtom]

I have got this customer who filled out a wrong address. In a couple of hours I wrote an email saying I need the correct address to deliver the items, but no response.

This time also I wrote, I will be refunding him his money and order will be cancelled accordingly. And again no response.

Do you feel like it is a fraud? Why wouldn't the person respond?

[benevolent001]

may be he is busy in christmas celebrations lets see if he comes after fe days

[funggorgor]

maybe this email fall into the junk mail box folder
He/She is not aware of that
This always happen to me
Or he/she recently havn't check email

[jsinger]

Plenty of customers don't respond to email. We prefer to use telephones when we have to reach someone quickly.

[Christi]

I agree. Use the phone. I'm just checking e-mail and haven't done so since Thursday night...

[lorax]

I think that when there's doubt, or proof, the address is wrong, then a phone call is the best option. It gives you the chance to verify the address, ask any additional questions you may want to ensure the order isn't fraudulent, offers you the opportunity to judge the sincerety/honesty of the person you're dealing with, and sends a signal to the customer that you care enough to call and get it right.

[Rugles]

>>>you may want to ensure the order isn't fraudulent

Thats right, it could be a fraudster who was checking to see wether a credit card was good. They place orders, and when it appears that goods were shipped they go to town with the card.
Fraudsters are using online ordering as a risk free way to check stolen cards.

Is it a "free" email address?

[JonR28]

I had someone do that, they tried to process about 45 different cards all being rejected by our scanner, I was able to get their "real" IP address despite proxy and scared them off with a funny message.

But in agreeance...., just call the dude or refund the order. It won't be a big deal if you cancel/refund unless this is a particularly large order that you can't afford to loose.