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Does anyone here do anything similar?
One of the cases where the law actually agrees with common sense... ;)
If not, then standard distance selling applies. We always get confirmation by e-mail in these cases. On the odd occasion it is questioned a reply stating the facts sorts things out. I think the consumer is always right, unless they are wrong. If they order a custom built blue widget when it should be brown i don't see why the retailer should be out of pocket.