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I've never dealt with SSL certificates before. How do I know what makes a company good or bad? What would I look for? Do you have any recommendations for anything cheaper than what we've got now, or should we just stick with Geotrust?
When you purchase from them and it's time to renew you will receive a code and you use it at Geotrust it will renew at the discounted price.
One reason they sell them cheaper - is because they are a reseller. A lot of companies offer their products at a higher price and then have resellers sell them at a lower price. or they also buy in bulk.
But with that said, most SSL certificates are rooted in one of the bigger names - GeoTrust, etc. - so it's not much to worry about, but definitely worth asking.
I did have a problem with (of all things) the very *first* customer on our web site when we went live - she was using WebTV and it didn't know about the root certificate and wouldn't let her go to the check out secure page. It put me into quite a panic, being the first real customer and all, after I had spent so much time testing and verifying that everything was working. Eventually I learned that the issue was known about by the WebTV folks and they had been promising a fix for quite a while but never delivered. I haven't had another customer who used WebTV so don't know if it ever got fixed or not.
Never had a problem with GeoTrust Certificates reguardless of the browser.
I believe that this issue will be come increasingly important in the future as shoppers become more web savvy. A recognizable brand name SSL will be a sign of sophistication and security while the 'Bubba' variety will be looked upon as 2nd rate and will lead to loss of sales because it's not well known.
I do not know if even a small population fraction knows what Verisign is?
what really matters is the padlock, the lock brings mind peace!
I believe that if a certif has been around for a while most major stream browsers won't have any sort of problem.