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Maybe have an option to be notified when item arrives if the page is shown?
Please let me know what you think!
[edited by: mahlon at 12:11 am (utc) on June 12, 2002]
If I'm looking for less specific things.. say a gift for someone (which usually implies a time limit as well), or if I'm impulse shopping for myself, then no, I really only want to see what I can get right now.
However, from my experience there are times someone will order something even if it's clearly marked in red text as being out of stock. I prefer leaving items because it shows the type of selection and could encourage return visits, but most likely the ability to place an order for it should be disabled.
[edited by: mahlon at 11:13 pm (utc) on Sep. 17, 2002]
If something is out of stock, (unless your prices are absolutely KILLER) I'm going to another site and getting it there. But if you can convince me that item B is almost as good as item A, I might purchase it.
If I see "out of stock" I'm gone forever.
This is where our idea is interesting, I'll keep you posted on if we use it or not and what the idea is.:)
people won't mess around making 2 purchases when they can make one. they don't want to wait a week or 2 for you to get more stock in. they don't want to email you to find out when you'll have the stock when they can get it elsewhere right now. remember, if people are out shopping right now, they want to buy right now, and if you can't supply, someone else can.
I have a similar problem. I am selling specific products - people know exactly what they want before they are even on the site. Having so many products on my site - the majority are out of stock. To stock just one of each item (and some require stocking 20 and more to be efficient) it would cost me £209776.71. I actually stock around £1000 worth. One thing I do is to put an estimate of delivery on the site, but I download a price list and stocklist from a supplier of mine and this is very useful to know if they have an item in stock or not.
Their customers seem to prefer knowing when the product will be shipped...and appreciate being able to order immediately. I probably should mention that none of the items that were "temporarily out of stock" were delayed in shipping by more than 2 months.