Forum Moderators: buckworks
It would be fantastic if anyone here has some input for me on this! Thanks in advance!
Verified by Visa and MasterCard SecureCode will cut those by 70%
We are using Verified by Visa and MasterCard SecureCode, but only a small percentage of customers from the USA or Canada is enrolled.
If you used receipted delivery (collecting ID and signature) perhaps you could threaten legal action via registered mail.
Would be interesting to see if that works. But on the other hand if that letter comes from a professional collection agency in the hood of the customer, it might be much more effective. If it's just a letter from us (overseas), I guess it wouldn't impress anyone.
In Europe, Australia and Asia there are debt collecting agencies to which you can outsource getting your money back. Of course there is no warranty, but it's still better than not doing anything.
I was wondering if there is something like this for the US or Canada, especially some that have chargeback and online fraud experience. I was hoping to meet somebody here who used it.
I'll probably just try one of those I can find through Google and hope for the best.
In Europe, Australia and Asia there are debt collecting agencies to which you can outsource getting your money back. Of course there is no warranty, but it's still better than not doing anything.I was wondering if there is something like this for the US or Canada, especially some that have chargeback and online fraud experience. I was hoping to meet somebody here who used it.
There are companies like that in the US, but I think the amounts you are talking are at the borderline for most collection agencies especially considering it is charged back cards and not an established credit type of business.
What was the official name for these not fraudelent chargebacks again, when the customer charges back for some reasons even he received goods?
The products we are selling are sometimes complicated and not easy to setup. Also, some people believe they do magic, but at the end they discover something they have imagined is not supported, although product description, FAQs, customer support clearly tells them it is not.
Being overseas makes things worse, as being in the same country we could probably just ask them to return it for a full refund. But in our case shipping costs to the customer and back from the customer are easily double the products value.
Customer visits the post office, they tell him the shipping cost, he calls his bank for a charge back and even thinks that this was done on purpose ;-)
In other words: The customer is real, the customer exists, they should be worried about a bad credit.
What does a telephone company in the USA do if you don't pay their 100 bucks? There should be chances for them to get the money, aren't they?
And requiring those might cut sales by 70%..
Sending an item to a collection agency is not going to give the person bad credit. You must join a credit reporting agency as a member(either Equifax, Transunion or Experian) and send the collection report to these companies. It cost money to join.
You can give it a try. If push comes to shove they may pay, if they do have good credit. You may even want to pull the offenders credit report first (which cost money, and requires membership), and go after only the customers that have a good credit score, and thus would have a higher chance of collecting.
[edited by: lgn1 at 2:39 am (utc) on Oct. 26, 2004]
It is very common in Europe, and available for very small amounts. Seems not in America.
"Verified by Visa and MasterCard SecureCode will cut those by 70%"
>>>>>>>>>>>>>>>
And requiring those might cut sales by 70%..
Wrong.
We only prompt enrolled and pre-enrolled cardholders. Our pre-enrolled cardholders don't have to enroll and can hit no-thanks. Last month we saw 50% enroll at the time they are prompted because of Visa's preenrollment marketing requirements. The other 50% said no-thanks. You are protected 100% in each instance. Most of my Visas see nothing upon checkout and I'm still protected.
70% abandonement rate. That's hilarious :)
The operational rules apply for all categories of eCommerce. The international operational are exactly the same as international. I have no idea what you're refering to.
The people who are prompted, whom you percieve to abandone the cart are shopping there secifically for the added security, so why would they abandone. It doesn't make nay sense.
If John Doe is enrolled and shopping only at VbV sites and can ONLY shop there and he goes to importexport.com for that added security, and the fact that he can't use his card online anywhere besides these places, because that's how he's set up his coverage, why in the world would he abandone it. I just don't understand what you're saying.
This having said, it is not a big secret that any extra step, or any extra information the customer does not expect, increases your abandon rate. We do international business, and most of our customers from non-English countries barely understand what our web site says. If you ask them for VBV stuff at the wrong moment, they close their browser. We have of course the standard VBV built in, which means if somebody is enrolled they see their bank's logo and the VBV screen in their language.
Another good example about differences in VBV is Spain. The VBV system in Spain works different than in other countries. It is connected to the mobile phone. You place an order online, there is a popup, you receive an SMS on your phone or a call that tells you (computer voice) a secret number, that number you are supposed to enter at the popup. In most cases, we get errors, in Spain it just doesn't work.
In Europe VBV is still not ready for another 1 or 2 years, in some countries they didn't even start to speak about it (not third world countries, go and check your French or German customers for example).
I assume they use VBV to a lot for arguments in court when they are getting sued again by another giant. They would argue that they are doing everything they can. In the meantime, if you have too many charge backs (VBV or not), they just kick you out and you have to go back to PayPal or find another job.
But all this is a bit off-topic and I think we already had another thread (with Morocco) a couple of month back about the VBV insanity. Visa won't take any liability (at least not what they are supposed to: full liability) anyway. All this is a big show IMHO and if you do a bit of research, speak to people all around about Visa’s global business practice, you might end up seeing it they way I see it.
Still, in your particular situation it might be very helpful. If I'd have only customers in the USA (with a very high rate of enrolled people and good marketing on Visa's side), business would be easier as well. It's very helpful there.
