ccavenue.com - any good?

Looking to ditch 2checkout

[sabai]

<edit: email was two very short lines saying everything appeared to be resolved>

This is email I got after phoning 2checkout and telling that customers were complaining that their payments weren't being accepted and I had done three test orders, two of which failed.

ccavenue look like a good replacement. Based in India and they have very similar fees to checkout.com. Anybody had any experience with them?

[edited by: tedster at 6:41 pm (utc) on Dec. 1, 2004]
[edit reason] remove email quotes, per TOS [/edit]

[Essex_boy]

I have received positive recommedations fom otherposters on the board, I intend to use them on my next site.

[Mr Bo Jangles]

ccavenue *appear* to (me) to have come out of nowhere. If you look at their site, it makes representaion of having been around since the year dot, but until recently I'd bever heard of them - maybe they were serving the Indian sub-continent, and recently decided to 'surface' for the rest of us.
Anyways, the fickle world of these third party processors, what with deadly ddos attacks, changes imposed by cc companies, etc. it almost calls for a dedicated web-site giving an up to the minute status on their 'state of health', and reputation.

[Essex_boy]

I thought that to however a reputable (i.e many posts) poster from here said they had used them for 3 years and have had no trouble.

[Mr Bo Jangles]

Yes, I seem to remember the same post, and I don't think I've read anything really uncomplimentary about them - I'm just commenting on recent awareness of them.

[sabai]

I read on WW that they had been around for a while, but had only recently started processing in USD - processing only in rupees would certainly keep them off the map!

I'm 99% sure I want to go with them. I think I'll use them as #1, with 2co as a backup. I love their live 'chat now' java app... I asked somebody called marketing2 a lot of fairly technical questions and got the answers I wanted right away. Not bad for somebody of that name :-)

[edit]that's rupee for India, not rand[/edit]

[edited by: sabai at 3:25 pm (utc) on Oct. 20, 2004]

[sabai]

a reputable (i.e many posts) poster

So by definition, you're reputable :-)

[Essex_boy]

Errm with the exception of me.

I meant that it wasnt a spammy post and could be trusted.

[mil2k]

I thought that to however a reputable (i.e many posts) poster from here said they had used them for 3 years and have had no trouble.

I would like to think that you are talking about me ;)

I read on WW that they had been around for a while, but had only recently started processing in USD - processing only in rupees would certainly keep them off the map!

Yes, thats correct.

Few positives about CCAvenue :-

1) Much Better Back End.
2) Timely payouts (not faced any delayed cheques or wire transfers in over 3 years I have been with them).
3) Better CC fraud tracking (Flaggin orders which seem suspicious).

Some Negatives about CCAvenue :-

1) If you are B2B service, then you dont have option to directly debit CC on monthly basis (They told me that the next standard would be Master card secure and VBV which does not allow this. However you can currently do this using 2CO).

Overall I am "satisfied" with them.

I think I'll use them as #1, with 2co as a backup.

I think that should give you fair idea to compare the two services :)

[Essex_boy]

Mil2k: I think it was you

[sabai]

mil2k - Are they any good when you contact them about a problem?

[mil2k]

Sorry for the late reply (these days I dont get time to read even WW!)

I think your question is quite generic in nature. There are various departments at ccavenue. My team has interacted with their technical guys and they were satisfied with their responses. I have personally interacted with their Accounts and Risk department, and I was satisfied by the answers by their Risk department (the interaction with accounts was regarding changing bank information and was done promptly).

If you have an account with CCavenue, the main guys to interact will most probably be Technical and Risk departments. I have not had major problems with ccavenue, only small ones and they were resolved quickly. HTH.