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I had 3 orders/payments yesterday totaling about $350 for that they never kicked an email out for (yes the email address works/fine).
Now they have a problem with their refresh on the withdraw form. If you select a different bank account than the first in the drop-down list, it will always refresh back to the first. Tried in both IE and Netscape 7.1.
Contacted them about the issues and of course have not heard back. Just sounding off is all...
Also, I have a merchant account etc. just the purchasers of these particular item(s) chose PayPal over my other payment options 90% of the time...
From the description for this thread...
PayPal was offline most of Monday.
Payments have been having problems since last Thursday and most users still cannot login to Paypal. Customers who click on the "Buy Now" or "Subscribe" buttons are still sent to pages that lag for 20+ seconds and I can't imagine how long an actual payment would take.
If I read the word 'Intermittent' to describe this one more time I think I'm going to puke. We can only HOPE this problem can be fixed by going back to an old version of the site and that Paypal will have the ability to go back to it quickly.
If it was either of those, then PayPal would say it was because of a code upgrade. Better that, than admit to a breach in security.
Agreed. Any webmaster here would be up 24/7 working on this and would get it fixed quickly if it was their site. This is a company with a team of technicians who had planned this change for quite a while. It's getting really hard to buy the idea that this is a coding upgrade.
From the info received from PayPal I also do not think this was an update error. They gave the impression they were preparing the update very well. It sounds more like a hack or an attack.
The only thing that bothers me, is that since this is so huge, I wonder why PayPal does not issue an official statement or press release.
Or did they?
I contacted paypal.com and they refused to answer any questions regarding this sort of question, just kept getting the normal response... automated response from them.
They should have planned ahead for this, being a backend quality assurance type myself they could have avoided this for sure with proper planning.
- PayPal launches new site / feature updates last Thu
- users experience slow response times / logins
- customer service + PR say "we know there's a problem, and we're working on it"
- site upgrade caused the problem, & they're working on it
- not pretty, but not likely any black-hat conspiracies either.
PayPal has been doing upgrades every 6-8 weeks or so for about the past 2-3 years. most times there aren't too many blips; occasionally there are a few issues, and every once in a while they have a rough one that takes a few days to smooth out. seems like this is unfortunately one of the rougher ones, but i wouldn't presume any nefarious activity as the cause.
that said, i'm sure folks are busting their asses to get it fixed asap. no surprise there.
If a company that handles so much of our money and we trust with so much confidential information (sales figures, customer credit cards, OUR credit cards, our back accounts, our social security number) is hacked or compromised, what do you think the "PR" response would be?
I hope some state A-G forces Paypal to follow common banking regulations and soon.
And the sad thing is, even with people losing all sorts of money as a result, there's probably not much that can be done about it. I'm sure paypal has some sort of legal clause to protect themselves in the user agreements.
But I think needless to say, a lot of people are going to be looking at alternate services..
"Welcome to eBay Live Help! We're here to help you get started.
We are aware that members are receiving intermittent errors when trying to login to or make a payment through PayPal. We are working to correct the problem as quickly as possible.
Please accept our apology for any inconvenience this may be causing."
Terrific for business all around, I should say! :(
I will agree that dedicating the proper resources and planning in advance could've prevented an outage of this length. However - it's also not anywhere as obvious to foresee or easy to remedy, as some are implying, when that planning and resource dedication is not devoted in advance and this situation occurs.
Latest status from PayPal is posted: [www2.ebay.com...]
I am not implying that this is the paypal situation, just generically describing how a DDOS could adversely affect systems that are seemingly not directly linked to the web.
Friday was sort of my last day at PayPal... or at least it was my last day running the PayPal Developer Network program. PDN was the "baby" i birthed in 2001, and somehow managed to nurse along over the past three years into a pretty decent-size technical education site and community for some ~300,000 E-Commerce developers.
Totally coincidental is what the man says ;-)
He will be missed big time around there. Good luck Patrick.