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Forum Moderators: buckworks
It's been up and down as far as access. I've been placing orders on my own store to gauge how it's doing (I have a steady supply of customers who called their info in to use as examples). It's usually been wait 5, wait 15, wait a bit more and it goes. Today has been a really bad day. Except for "free" orders (I do some fulfillment stuff for clients where a coupon pays for everything and I bill the client), I've gotten NO orders since very early this morning.
I use Miva, so I don't know if it works with osCommerce, but Verisign and Linkpoint come to mind as alternatives that support major carts...
That said, today it's authorize and tomorrow it could be anyone else. I'm going to stick it out another week. Trying to figure out how to implement manual CC collection and off-line processing...
What I mean by "tall tales" was the steaming mounds of BS I have gotten from their support personnel when I complained that my site was completely unavailable to process credit cards for about 24 hours late last week until I temporarily switched to simple validation. Rather than admit that they were continuing to have troubles, either due to the DoS itself or due to continued tweaking of their servers in response, they threw "solutions" at me that were just boilerplate, non-helpful baloney.
One they gave me in a chat session was that I was probably not getting transactions through because my hosting company probably had me on a NAT, which is a system where multiple machines share an IP address. The theory was that since authorize is now limiting number of transactions per IP per time interval across the board, this might be the problem.
My hosting company rep laughed when I asked about this and said that they hadn't been using that kind of protocol in years, if ever, and that it's more commonly used in a LAN setting, not an internet server farm.
I realize tech support sometimes has to chase down alternative scenarios, but I think there's a point where it kind of ceases to be honest or to say the least is grasping at straws. Relatively early during this crisis, I feel authorize.net flew onto the carrier deck and said "mission accomplished." I actually had more site problems for longer stretches of time AFTER they did this.
My favorite line from an article in the E-Commerce Times, a few weeks ago: "You could measure the entire time we've been unavailable in minutes rather than hours"