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Can't bear 2CO anymore. Do I need a merchant account?

and I am based not in US :(

10:34 am on Sep 20, 2004 (gmt 0)

10+ Year Member

This has been an issue for a long time for us and now it’s getting worse. I am in risky online industry and chargebacks make up to 8% of the total sales, BUT there are many cases when chargebacks or refunds are made mistakenly by 2checkout (our current payment processor).

The company is based in Central Asia (former USSR) and we have over 50K in monthly sales and growing, s 2CO policy and rates are not acceptable. What would you suggest as a better option for automatic CC payments processing? We would love to pay for a real merchant account, gateway, virtual terminal, or whatever else, but it looks like only US-based companies have this opportunity… is it true? What does international seller on this site do with this problem? Is 3rd party processing company an only option or can we still have a merchant account being an international company? Where?

Thank you A LOT for your help.

11:04 am on Sep 20, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member

Hi NazaretH,

A "merchant gateway" is simply a plugin straight into your banks systems, effectivly cutting out the middle man like 2checkout. At the end of the day, you can only get one if your bank offers you this facility.

The hype around them is because until only recently only the US banks really gave them out to people. However, European banks are now starting to catch up on this and are offering their own implementations.

The problem is that I don't think any bank offers merchant gateways to companies that A) Aren't registered in the same country and B) don't have a proven credit record with them.

So, I suggest you speak to some of your local banks, see if they have, or know of, a gateway. If not, maybe you should consider setting up a branch office in an EU country, although that of course brings with it all the issues of tax, residence, etc.

Anyway, good luck!

3:03 am on Sep 21, 2004 (gmt 0)

10+ Year Member

I have heard that NetBilling had some options for international merchants and could assist in opening a merchant account... Does anybody have any information or ecperience with that?
5:01 am on Sep 21, 2004 (gmt 0)

10+ Year Member

Talk to Ryan at solarbilling or Mitch at netbilling

[edited by: DaveAtIFG at 5:15 am (utc) on Sep. 21, 2004]
[edit reason] Revised unlinked URLs [/edit]

1:32 am on Sep 22, 2004 (gmt 0)

10+ Year Member

No matter where you go in the world, you're going to have to get your chargebacks way down. Even if 2checkout is responsible for some mistakes, 8% is off the charts and will totally blow away any potential merchant account provider.

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