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Authorize.net down for the count

Another DDoS Attack?

     
5:38 pm on Sep 15, 2004 (gmt 0)

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I've been on hold with them for 15 minutes now waiting for a staus update.

The first time I called, I got the credit department. They told me that all calls were accidentally routed to them. Did some hacker really get to them in two ways?

6:22 pm on Sept 15, 2004 (gmt 0)

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How did you even get a phone number for them? Do you mind passing it along?

We've been out of commission for going on 2 hours now. I'm sitting here watching all the incomplete orders being created, seeing all the money we're not getting because of A.Net....

I'm now thinking we may need a secondary backup merchant for just these types of situations....

6:33 pm on Sept 15, 2004 (gmt 0)

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Hey, that's what 2Checkout is for. I'm in the same boat as you. I'm sending custom payment links to customers so at least I can process the orders with payment via 2checkout.
6:34 pm on Sept 15, 2004 (gmt 0)

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I spent 20 minutes on hold and gave up, but the number is 877 447 3938.

I'm able to access the site now manually, so if we see orders that are problematic (some go through) then we call the customer, verify the order, and upload the data manually. It's a pain, but it's working.

A backup would be a good idea - what company is the most rock-solid? Verisign?

7:00 pm on Sept 15, 2004 (gmt 0)

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This seems to have been happening alot with Auth.net. It costs more, but I guess this is why you go with VeriSign
7:02 pm on Sept 15, 2004 (gmt 0)

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Hello,

Yep, down again, and as with the last occurrence the phone number was rerouted: a double whammy. (I got a porno phone line last DDOS).

At least with my site I am able to post process (reauthorize) order transactions on my site.

Rice

7:11 pm on Sept 16, 2004 (gmt 0)

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It's down again it looks like...
7:14 pm on Sept 16, 2004 (gmt 0)

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yep. again. this is getting old fast.
7:20 pm on Sept 16, 2004 (gmt 0)

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Yup - same here.

Is there any reason not to have two payment processors always, and just switch from one to another when this nonsense happens?

7:27 pm on Sept 16, 2004 (gmt 0)

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Actually, my site seems to be able to process, but I can't go into the admin part of Authorize.net. Strange, but at least I'm not out of business.
7:40 pm on Sept 16, 2004 (gmt 0)

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Same, can't log into admin screen, but orders are processing. Better that than the processing part being down.
8:01 pm on Sept 16, 2004 (gmt 0)

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Now my processing is down too, so I'm dead in the water here.
8:37 pm on Sept 16, 2004 (gmt 0)

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LOL - same - I guess their claim of putting processes in place to handle DOS was just lip service.
8:46 pm on Sept 16, 2004 (gmt 0)

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Wow, ProPay is saving my ass right now. Just called customers to take phone orders and I had forgotten I could use their Virtual Terminal to process orders. Glad to have a backup.
10:48 pm on Sept 16, 2004 (gmt 0)

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In the process now of moving to VeriSign . . .
11:55 pm on Sept 16, 2004 (gmt 0)

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OK - now I'm looking for a suggestion. It seems that VeriSign may not work after all.

With Auth.net we set all of our live charges to "AUTH_ONLY" during the day. Then, after we ship whatever is in stock and ready to go, we upload to Authorize.net a flat file telling Auth.net to "CAPTURE" that amount of each charge that is applicable.

But VeriSign can't do this. I get two options: integrate a special API (at my cost) or click off items one by one (prone to human error, and time consuming).

Does anyone know of a good SOLID gateway that would allow me to upload a simple file to capture charges at the end of each day?

tom1145

1:59 pm on Sept 17, 2004 (gmt 0)

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You might want to look into PC Charge from gosoftware

We were using it, but since we didnt have anything to automatically generate a file for importing into the software, having to reenter customer data got to be a problem for us so that is why we switched to authorize.net

[edited by: DaveAtIFG at 3:32 pm (utc) on Sep. 17, 2004]

2:05 pm on Sept 17, 2004 (gmt 0)

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Is everyone still having a problem with Auth.net? I am unable to even connect to the Login page.

Any word from them?

4:43 pm on Sept 17, 2004 (gmt 0)

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Working fine for us now.

Maybe your IP is blocked by auth.net - that's frequently what they do when they have a DDoS. They block ranges of IPs where bots are most concentrated.

funkis

6:19 pm on Sept 17, 2004 (gmt 0)

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For those that can reach the login screen but cant login, what is the error message that you get? Is it

The login ID or password that you have entered is invalid. Please re-enter the information and click Login.

Also, has anyone found a status page anywhere?

11:24 pm on Sept 18, 2004 (gmt 0)

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I've been down and up the last 3 days, which is a huge issue. However, I was just poking around and found that although authorize.net is not responding, the address you're automatically sent to (authorizenet.com) is up, I reset my stores secure gateway from secure.authorize.net to secure.authorizenet.com and I'm back in business.
1:40 pm on Sept 19, 2004 (gmt 0)

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AuthNet is a popular gateway but problems like this have occurred often with them. There are other gateway products that are superior to AuthNet that will protect you substantially better.
7:19 pm on Sept 19, 2004 (gmt 0)

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> I reset my stores secure gateway from
> secure.authorize.net to secure.authorizenet.com
> and I'm back in business.

errrr..... secure.authorizenet.com does not resolve to anything? are you sure this is the right host name you used?

11:35 pm on Sept 19, 2004 (gmt 0)

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Yes, I just checked, it's secure.authorizenet.com, it's the "authnet_host" field, I don't expect it's an address that delivers html content, rather used to exchange encrypted text info for card processing. I just used it out of desperation and my store started to work. I didn't bother to page my technical guy, and since I'm back up I'm not inclined to second guess the solution.

Regarding the suggestion to use an alternative to authorize.net I agree, they do seem to have more downtime than is acceptable. I lost them during the christmas season a 2 years ago and they were pretty underwhelming.

I spoke with a "manager" at authorize.net last week when the ddos started, and he told me they'd just moved into a new physical location and that was why they were down. Pretty disapointing.

9:56 am on Sept 20, 2004 (gmt 0)

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Anyone else still down? I can't even get a response from their support people.
12:45 pm on Sept 20, 2004 (gmt 0)

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Down again now - I've got to get a backup processor.

Anyone know where I can get a company that let's me "Auth Only" then capture later by uploading a flat file?

4:58 pm on Sept 20, 2004 (gmt 0)

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I think you'll have to research it yourself.

I'm sick of AuthorizeNet being down. This is ridiculous.

5:04 pm on Sept 20, 2004 (gmt 0)

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Yup - up and down a few times today again already.
5:22 pm on Sept 20, 2004 (gmt 0)

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AUTHORIZE.NET IS DOWN AGAIN! (*y&*y#$!@
6:39 pm on Sept 20, 2004 (gmt 0)

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echo will let you do auth only and capture later
we use them for our corporate billing
URL removed

unfortunately several customers are using authorize.net =\

[edited by: DaveAtIFG at 9:48 pm (utc) on Sep. 20, 2004]

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