Forum Moderators: buckworks
While its not working with us. I added paypal last week as a payment option, and I have not received one
paypal order. 97% of our orders were credit card, with the remainder 3% being money order.
I guess the Women 25-34 demographic which represents my main market, are not into paypal.
For every 7 orders on CC I get one on paypal just he way it is.
I guess the Women 25-34 demographic which represents my main market, are not into paypal.
I'd of thought there would be a lot of ebayers in that demographic who are more than used to paying via paypal. Maybe it's the paypal/ebay association that makes people prefer the the more "professional" looking CC process?
So the Paypal option is below the fold. Also since we are new to paypal, we have a reputation of zero.
Paypal refuses to boost our reputation, despite the fact that we are an industry leader in our niche, and been doing business on the web since 1998.
We actually prefer that people pay using credit card directly, but we did expect at least some people with a paypal balance, or a bank balance, but with all credit cards maxed out, to use this service.
It has been a week and paypal is still a big zero. It only took a day to intregrate it with our shopping cart and setup Instant Payment notification, so its not a biggie if the whole thing flops.
One other thing. We deal directly with the bank (or its processor) so our credit card processing is done seamlessly on our site, rather than being directed to some third party processor for payment.
I know that many people choose Paypal when the website looks a little suspect. However, you say that you are an industry leader so I assume that you have a very professional and streamlined shopping cart. Maybe it means that people trust your website.
How many transactions do you do daily? What is the average product price? If you do tens or hundreds of small transactions a day and nobody has chosen to use Paypal, it would be odd to not have had any Paypal transactions; however, if you sell two or three big-ticket items a day, it wouldn't be a surprise to see no Paypal payments.
Do you prepopulate the Paypal form? If you do, you may get more Paypal orders.
If people can use PAYPAL then they can use a CC for payment.
There's really no reason why you shouldn't.
But, I would really like to get some input on integration times for PayPal. The .pdf is 168pgs. On a scale of 1-10 where would it fall. PayPal has had major problems with merchant adoption and they think its because of integration problems.
The visitors on the paypal developer board are very helpful if you ever get stuck.
I've become a huge fan of PayPal after having used some other 3rd party processors who run their businesses like kids operating out of a dorm room. When you think about the sophisticated features that PayPal offers, and the rates they charge for the service, it's a pretty good deal.
Still, the bulk of my orders (90%+) come through Authnet.
They do have quick guides, but they are all over the place in different developer's section, and you can really get confused as they send Sandbox's, API's, PDT's and IPN's at you all at once. The developers section needs to be a little better structured (ie hide alot of stuff in an advanced topic section).
Its been two weeks, and still no paypal orders. Im still waiting for my stats, to see who abandoned paypal, before paying.
Integration time for me was an hour or so including testing, but I use Mal's E-Commerce for a cart and it has most of the work already done. I just needed to set up the PayPal side and enable the option in the cart.
That sounds about right for web store sales. On eBay, I'd say 7+ orders on Paypal gets one credit card order.
Your implementation of Paypal on the web store is very important especially during checkout. Other than phone number every bit of information is already stored on the Paypal servers. If you ask your buyers to fill out the Bill To and Ship To before they use Paypal, the convenience of using a Paypal account has just disappeared. If Paypal is implemented efficiently on a web store, I prefer it over credit card. Paypal is more secure since your CC details it not distributed all over the place.
I have never sold a single item on a website and taken payment via PP.
People still confuse PP with the ability to take credit cards.
Several friends of mine who also sell on Ebay take PP but have no merchant facilities. We share a lot of the same customers, all those that use PP with them pay me directly with their card.
PP is expensive and a greater risk than a merchant account.
I also think that if it is the ONLY way to pay by card then a site loses a lot of credibility. Personally I would not spend much money with anyone who did not have a merchant account.
Regards to all
Rod
