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Crook re-directed his package with UPS

8:46 pm on Jul 26, 2004 (gmt 0)

Junior Member

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joined:Sept 30, 2002
votes: 0

An order for $2K passed the AVS and CVV... when we shipped we told the customer the tracking number. The customer (AKA Theif) called UPS and simply had the package re-directed.

We are looking for away to give our customer the tracking info without giving them the tracking number.

Any suggestions?


9:10 pm on July 26, 2004 (gmt 0)

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joined:Mar 14, 2001
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Add the following line to your UPS shipping label or print out a separate label with this on it.

UPS, Do Not Re-Direct the Shipping Destination Of This Package Without the Approval of the Shipper.

That should end the re-directs, it has worked well for my clients.

6:20 pm on Aug 7, 2004 (gmt 0)

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joined:June 16, 2004
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This is something i've wondered about as well. In this instance, is the liability with the shipper, or UPS for re-directing the parcel without authorisation?

Surely liability would be with UPS? I had figured that they had done the figures and decided that taking the odd insurance hit was cheaper because of labour saved with missed and re-scheduld deliveries?