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This worries me, especially for such a large order. I have been able to communicate with the buyer but I haven't asked them about the credit card - just the order specifics.
I'm not sure of the best course of action to take, should I tell the buyer the credit card info doesn't match and ask them about that?
What had happened was they had put the address they wanted it shipped to in the Billing address, so obviously didnt match.
Incidentally it was the Ministry Of Defence that made the purchase, so I thought they'd probably be legit anyway.
I received a large order once from a woman with an Ohio mailing address who wanted her package shipped to Hawaii. It had many of the hallmarks of a fraudulent order, it was large, billing didn't match shipping, and she wanted it shipped quickly. She didn't leave a phone number on the order and her email was a hotmail account.
I was tempted to just cancel, but then I Google'd her name in combination with her address(es) and discovered that her and her husband owned a large sailboat and regularly took long boating trips - usually stopping in Hawaii (there was a writeup on them in a local newspaper). The Idaho address matched what Google spit out and the Hawaii address was from a well known Hotel.
At that point, everything made sense, and I shipped out the order.
Scary what you can find out in Google. ;)
They spelled their city wrong, 2 numbers were transposed on the phone number area code, and when I did call the number I got some insurance claim line.
I cancelled the order.
If the IP belongs to a block owned by a US provider - it does not mean the order is legit, but if the IP shows Nigeria (or something else from the third world) while the customer claims to be located in the US, then you can stop wasting time, and add that IP block to your firewall.
I'm not sure of the best course of action to take, should I tell the buyer the credit card info doesn't match and ask them about that?"
This is a very common problem in the online industry. I can't tell you how many orders I have los in the past because of different billing and shipping addresses. I understand your urgency to get paid and complete this transaction but you just don't feel comfortable shipping it because you are 100% liable for the fraudulent chargeback. Start runing securecode and VbV and you will no longer be liable ion these transactions. These programs allow you to accept these transactions without fearing a chargeback, regardless of cardholder enrollment.