chargeback

[manwah]

if customer purchases a e-product, they did not test it and then allege your product is not ok and request you to refund. Otherwise, they will raise a chargeback threat. is this valid?

assumption: before they pay, you publish in website you will not refund unless the product cannot be opened successully at your customer.

Is there any protection means to merchant side?

[Morocco]

3D Secure progs......Verified by Visa, SecureCode, J/Secure

These eliminate fraudulent chargebacks in the Visa/MC Net.

Only line of actual defense

[martyt]

Would you rather have a chargeback or just give the customer a refund and be done with it?

I personally think a "no refunds, no way, no how" policy is silly -- I'd never purchase from any site with that kind of policy.

Give the customer a refund, eat the small cost of credit card fees for the transactions involved and go on about your business.

[blaze]

Tell them you'll issue a refund if you can not help them but that you'd first like to figure out what the issue is.

[manwah]

blaze,

It is definitely what i did. But they refuse us to help. Just threaten us to refund or chargeback.

Eventually, I think they may buy a cheaper product elsewhere. That's why they insist our product doesn't work and request refund and refuse our help.