integrating a call centre

phone call centre ecommerce conversion

[adyland]

For my day job, I am looking at some technologies for integrating our call centre into our ecommerce site.

I work for a company selling education material. And the high end products may be confusing and you may wish to speak to an advisor.

I am looking at some possibilities,

1) a simple form fill - email to our call centre to call back
or
2) some kind of Call Back "phone me" solution.

So, I was wondering if anyone had any experience, knowledge of what works for them, advice/tips on the pitfalls, companies to listen to or general advice.

Anything will be useful,
thanks in advance,
Adrian

[danieljean]

Adrian- do look at all the live chat solutions, they may get much better results than a "call me" feature.

Prices vary, but even at $100/month, it may be worth it for high-priced items.