How to how IP address of customer

I know, I'm a dumb rookie

[mcalvelo]

Hi,

I've tried to find the answer in forums but couldn't find it. I was overwhelmed by the knowledge however of the people posting messages so hopefully I find the answer here.

I'm about to start my first e-commerce site. In the customer management system, I would like besides the personal information of the customer, also like to have a field that shows me the IP of the customer so I can trace it (manually using a tracer site) for obvious security reasons.

I have a developer that doesn't seem to know how to do this. I guess not good.

Anyway, is there anybody that knows how this feature works. Do I need software or is it a matter of scripts? IS such a script available publicly? Or can somebody provide me sort of step by step guide to help me out (if appropriate to ask)

Thanks.

[macrost]

mcalvelo,
Well it all depends on the server that the site is running. Let's start with that and go from there, is is a M$ server or Linux, or whatever? What language is the site built in?

Mac

[operafan]

Welcome to WebmasterWorld, since you are already using a Site Management Software, and the IP doesnt show on the system as you wanted, then you would need to edit the code of the software,that's provided the software you have is self developed, if it's proprietary then you cant have it.

The other best way to track your clients/potential ones is to use cookies, I havent tried it myself but read that cookies can track much more information than the IP itself. Other than that you can check your log files.. run it through a log analyzer everyday ..

[mcalvelo]

Hi,

The language is asp.
The software is custom built at this moment.

[fabfurs]

ASP, try
Request.ServerVariables("REMOTE_ADDR")

[pixel_juice]

In ASP, the following code will display the IP address of a current visitor:

<% =Request.ServerVariables("REMOTE_ADDR") %>

Your developer needs to simply store this info alongside the other information collected from customers. If they don't know how to do this I would frankly be rather worried about their competence, and also whether they have considered the many requirements of a good ecommerce system.

[mcalvelo]

Hi guys,

I'm very greatful for the help. I forwarded the info to the developer.
And yes, I worry about the competence too. They have needed a lot of time to make the site, and I won't use them again. They have progressed so far, that at this point it's not interesting anymore to change developer.

Thanks again.